iashira.rivera

Managed customer communications related to loans, deposits, and payments. - Processed financial transactions and maintained compliance with bank regulations. - Exceeded quality assurance and customer satisfaction metrics through professional service delivery. - Promoted financial products, consistently meeting monthly performance goals.

Performed administrative and clerical duties, including scheduling, invoicing, and supply ordering. - Entered and verified financial and operational data with 100% accuracy. - Supported business operations by maintaining organized files and improving record-keeping efficiency.

- Prepared legal documents such as motions, subpoenas, and correspondence. - Managed calendars for hearings, appointments, and court dates. - Filed legal documents in person and electronically while maintaining compliance with deadlines. - Maintained physical and digital filing systems, ensuring accurate and organized case records. - Managed sensitive information with full confidentiality and adherence to legal standards.

Delivered exceptional customer service while efficiently processing high-volume transactions. - Handled cash balancing, nightly deposits, and ensured POS system accuracy. - Organized product displays and maintained inventory levels to optimize sales performance.

Coordinated event and travel logistics, including scheduling, booking, and vendor communication. - Managed executive email correspondence, document formatting, and contract preparation. - Maintained accurate records for budgets, timelines, and deliverables using digital tools. - Supported virtual team operations by organizing shared drives, tracking progress, and following up on tasks. - Improved communication flow and document organization, increasing efficiency by 25%.